FAQ
GENERAL PRODUCTS INFORMATION
Are RTGS LED lights for indoor or outdoor use?
Our LED string lights are primarily for indoor use. However, they can be used outdoor in covered areas and away from extreme weather conditions. Please refer to individual product descriptions for specifications.
Do your string lights plug end-to-end?
All of our LED string lights have single-end connections. Please refer to individual product pages to identify whether a particular string light set is battery operated or transformer powered.
How long are your light strands?
Lengths of our light strands are noted in each product’s description. Our string light strands vary greatly in length, but the majority of our pre-packaged LED light strands are between 7 and 30 feet.
How long do your bulbs last?
Our LED light bulbs have an extremely long life expectancy of around 35,000 hours. However, bulb lifetime varies greatly, depending on operating conditions. For example, lifetime may decrease if the LED light set is subject to extreme weather conditions (not recommended).
Do I need special batteries for my battery operated string lights?
You can purchase regular alkaline batteries at any store. However, better batteries offer longer operating time. Duracell Ultra Advanced batteries are highly recommended for consumer electronics. If preferred, you can use NiMH rechargeable batteries.
How often will I need to replace the batteries in my battery operated string lights?
Generally, 3 AA batteries can power a RTGS Products 30 LED string light set for about 48 hours before the LED lights will begin to gradually lose their brightness. At this point, the batteries should be replaced.
What color lights are available?
We currently offer 7-foot long LED string light sets in warm white, cold white, red, green, blue, and pink. We also offer 30-foot long string light sets in warm white and cold white.
How bright are LED lights?
LED lights provide a lot more brightness per watt than their traditional counterparts. Also, light quality is much better than regular incandescent bulbs and they use much less electricity.
ORDERING INFORMATION
Do you sell wholesale?
Yes. We do sell wholesale and retail.
Do you ship internationally?
Yes. We do ship internationally.
When will my order ship?
All orders placed Monday-Friday will ship within 24 hours. Orders placed after 2pm Friday thru Sunday will be shipped Monday morning. Any orders placed on a holiday will ship the following day.
I want to order a large quantity of string lights. Can I purchase them at a discounted rate?
Please contact us to discuss your purchasing needs and we will work to accommodate your purchase.
The color of the LED lights is different than described.
Please remember the color purity of the LED lights depends on the environment. Sometimes light that is surrounding these string lights will give different shade or hue that will be visible around these lights from certain angles. It is especially present around white lights that have the purest colors.
Can I return the lights if they are not what I expected?
Yes. We have a 30-day money back guarantee. Unfortunately, shipping charges are non-refundable except in replacement of a defective product. For complete details, please see our Return Policy.
TROUBLESHOOTING
I put the batteries in but the light strand is not turning on. What should I do?
Please verify you have inserted brand new alkaline batteries in the correct alignment and the battery door is holding the batteries securely in place. If the LED lights are still not working, please flip the ON/OFF switch a few times. If you still have trouble, please roll batteries inside battery box few times to ensure proper connections. If this process does not work, please contact us for immediate replacement or refund.